TERMS AND CONDITIONS OF SALE
Our acceptance of your order is made conditional on your agreement to the terms and conditions as stated on this page.
TERMS
Elegant Accents reserves the right to refuse credit cards and/or cancel any order (s) from any business/individual, for any reason, at any time.
ALL GOODS ARE INSPECTED
All items are HANDCRAFTED from NATURAL MATERIALS (stone, shell, coco, leather, etc.). Variations in the natural materials highlight the unique qualities of each piece. All pieces are hand-made and hand-finished. No two pieces will be exactly alike.
AVAILABILITY
All items are usually in stock for immediate shipment.
FREIGHT/DELIVERY
All orders are shipped FOB, Elegant Accents warehouse, Los Angeles, California. (FOB means Free on Board and that Ownership of the merchandise transfers to the customer as soon as the merchandise is picked up from the Elegant Accents warehouse by UPS, Common carrier, Truck, Delivery Service, Customer vehicle, etc.) Note: Common Carriers/Trucking Companies are not responsible for unloading merchandise from the truck. Elegant Accents will try to find the most economical way to ship your order. Any special shipping instructions must be indicated on the order.
Customer is always responsible for ALL freight charges.
No orders will be shipped until payment is made.
RETURN CHECK FEES
All returned/bounced checks will be assessed a $35.00 charge.
SPECIAL ORDERS
We accept Special Orders with a 50% down payment, and the balance due prior to delivery.
Normal delivery times for special orders may be between 2-3 months. Intricate orders may take 3-6 months.
Orders must be in writing. Line drawings will help expedite your order.
Please Contact Special Order Department at 888-486-8800
DROP SHIPMENTS
Drop shipments are accommodated. Orders must be mailed or faxed in.
BACKORDERS
All backorders are shipped unless advised otherwise in writing.
DAMAGED SHIPMENT
Please do not discard the packing materials until you have checked the merchandise received. Discarded packaging may invalidate any freight claim. In the event of damages or missing pieces, you must call us at Tel.(888) 486-8800 within 5 days from receipt of the shipment in order for us to help you process your claim. The following information is needed: [a] Description of damaged item; [b] Condition of outer packaging; [c] Tracking number; and [d] Invoice number. Please inspect the shipment carefully. If you suspect that there is even the slightest chance of damage, even if you can’t see it, just contact us at (888)-486-8800.
RETURNS & EXCHANGE - We Will Not Accept Unauthorized Returns.
Authorization for credit or the return of defective, damaged or incorrectly shipped merchandise must be phoned to us at (888)-486-8800 WITHIN 5 DAYS OF RECEIPT OF MERCHANDISE. We will give you an RMA (Return Merchandise Authorization) number, as well as the “SHIP TO” address for the merchandise to be returned to. Any shipments refused or returned without prior authorization will subject the customer to a 35% (of invoice value) restocking fee, plus freight.
All orders that are placed (verbal, written, faxed or otherwise) are considered confirmed orders; and if cancelled, will be subject to a cancellation fee of 25% of invoice value or at a percentage management deems appropriate.
CHANGES
All prices and sizes are subject to change without prior notice.
©
March
2000
Elegant
Accents
Collection,
Inc.